Where do I find parking?
The parking garage is located at 10 W. Castillo Drive, (32084) the VIC is open 364 days a year (closed only on Christmas Day), from 8:30 a.m. to 5:30 p.m.
Historic Downtown Parking Facility (HDPF)
Adjacent to the VIC, this 1,200-car facility has proven to be our visitors' favorite location for quick-and-easy parking. Open 24 hours a day, 365 days a year, the parking facility is conveniently located within walking distance to St. George St. and San Marco Ave., as well as the Castillo de San Marcos National Monument and Francis Field.
Here’s what you need to know about the HDPF:
· $15 per vehicle, per entry
· View the VIC and the Parking Garage on a Google map.
Learn more about additional parking in St. Augustine
Parking is at premium during peak season and holidays. Click on link for additional parking lot information during these busy times. http://www.floridashistoriccoast.com/park-staugustine/
Below is a link to a street map and public parking. Please allow plenty of time to locate parking as well as walk to the starting location of your tour. The public parking garage located at 15 West Castillo Drive. http://www.sapvb.org/marketing/uploads/0811121230.pdf
Do I have to purchase tickets in advance?
Yes, advance reservations are required. Tours typically sell out quickly as well as weeks in advance. To maximize your chances of getting the date, time and number of tickets you prefer...please book early.
Please note: In the off chance that the guest minimum is not met, the tour may not take place.
If there is an emergency, can I get a reschedule or refund my tickets?
Below is our standard refund policy:
- Full Refund with a minimum of 72 hours notice prior to the start of your tour
- 50% Refund with a minimum of 48 hours notice prior to the start of your tour
- 25% Refund with a minimum of 24 Hours notice prior to the start of your tour
- 0% Refund with less than a 24 Hour notice
Please note: We are happy to reschedule your tour for a later date, should an emergency arise. No credit or refund is given for partial attendance, no shows or late arrivals. All tours depart promptly at scheduled times with or without you.
If a tour is sold out, can I get on a wait list?
Yes! We do provide a wait list. If a date and time is sold out, there is always a chance that we will add an additional tour on that day. Please contact us to let us know what date you are interested in.
Do you offer discounted tickets for children and seniors?
Currently we do not offer any discounted tickets for children or seniors. Our daily tours are not suitable for children or guests under the age of 21. However, we offer 'family oriented' tours during certain times of the year (spring break and summer). We are also more than happy to create a private family tour with a minimum of 6 guests.
What type of foods are served on the tours?
On our tours, you will taste food and beverages that have made St. Augustine culinary scene famous - as well as some that are just unique and hard to find anywhere else. Some of the food themes you may enjoy: Italian, Polish, Spanish, Farm to Table, Greek and more. Please note: Food tastings and tour descriptions are subject to change without notice.
How much food is served on the tours?
Our food tours include 4 - 5 tasting locations. Most guests feel that there is no need for lunch before and/or dinner. after So come hungry! :)
Are there any adult beverages served on the tours?
Yes! Our tours are inclusive of beer and/or wine (depending on the tour selected).
Should I eat anything before coming on the tour?
We recommend that you eat only a light breakfast before joining us on a food tour. The amount of food sampled is significant enough that many people skip lunch and/or will opt out of dinner. Please eat prior to the Barrels and Kegs or Haunted Wine Tour. No food is served on these tours.
Are there vegetarian options?
If we know in advance, we will do our best to make appropriate substitutions for you, but can not guarantee.
What if I have dietary restrictions?
For all tours, please be sure and let us know if you (or anyone in your group) has a dietary restriction (e.g. vegetarian, nut allergy, etc.) or is pregnant (e.g. can't drink alcohol, uncomfortable with cheese and seafood, etc.) when you make your reservations. We will do our best to accommodate your needs, but can not always guarantee.
Are there kosher options?
Not at this time.
Do we only sample food?
Absolutely not...there is so much more involved! You will not only taste locally made foods, but you will also learn about and meet the storied characters and vendors that give St. Augustine it's vibrant life - as well as soak up the rich history. We’ll also share some spots that even locals frequent!
What should we bring?
- Camera to capture all the great moments!
- Umbrella for shade or inclement weather. The tours go out rain or shine.
- Comfortable shoes, if on a walking tour. Walking tours can cover a distance of up to and beyond 10 city blocks. There may be stairs to climb and sidewalk inclines without handrails. Climbing is required for carriage tours.
- Cozy blanket, if on a carriage tour during the winters months
What is NOT included on the tours?
Gratuities for your Tour Host (and/or Carriage Driver). Although it is not mandatory, all gratuities are certainly appreciated! A standard gratuity is $10-12 per person for the tour host and $7.50-$10 per person for the carriage drivers.
Do you offer tours in any other language than English?
We only offer tours in English at this time. However, we can make special arrangements for a Spanish tour host.
Are there any age or pet restrictions?
As we serve wine or beer on almost all of our tours, legal drinking age restrictions apply (21 years and up). Liability and age verification waivers will be signed upon arrival. PLEASE BE PREPARED TO SHOW YOUR ID. We offer 'family friendly' tours, on select days, during spring break and summer. They are also available by request with a 6 person minimum.
So sorry - pets are NOT allowed on our tours.
Can I request a private group tour?
Yes, You can request a private group bookings. Private groups are generally a minimum of 6 guests. There is an additional fee for privately booked group tours. Gratuity for the tour host and carriage driver will be added to the per person price. No group discounts are available for carriage tours. Please contact Andrea at firstname.lastname@example.org or click here for more info.