Frequently Asked Questions

KNOW BEFORE YOU GO:
DIETARY RESTRICTIONS:
​We cannot assume responsibility for those with severe allergies, particularly if cross-contact is a factor. Guests assume the same risks as eating out at a restaurant. 
​Please be aware of your specific allergies or restrictions and do not partake of food items that may harm you. Due to the nature of our tours, each venue highlights the best and most unique aspects of what they have to offer. Unfortunately, there isn’t always a “next best” option that also meets the special dietary needs of each of our guests. Since we have your health (and palate) in mind, we truly appreciate your understanding on this issue.
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CANCELLATION & REFUND POLICY

Below is our standard refund policy:
Full refund, with a minimum of 48-hour notice, prior to the start of the tour.
Guests will also receive a full refund, in case of operator cancellation, due to unforeseen circumstances, on our behalf.
Please note: We are happy to reschedule your tour for a later date, should an emergency arise. However, no credit/refund will be given for day-of cancellations, partial attendance, no-shows or late arrivals.  All tours depart promptly at scheduled times with or without you.

ST. AUGUSTINE PARKING INFORMATION

Adjacent to the VIC, there is a 1,200-car facility that has proven to be our guests favorite location for quick-and-easy parking. Open 24 hours a day, 365 days a year, the parking facility is conveniently located within walking distance to St. George St. and San Marco Ave., as well as the Castillo de San Marcos National Monument and Francis Field. 
Here’s what you need to know about the HDPF:
$15 per vehicle, per entry.
View the VIC and the Parking Garage on a Google map.  Learn more about additional parking in St. Augustine

Parking is at premium during peak season and holidays.  Click on link for additional parking lot information during these busy times. http://www.floridashistoriccoast.com/park-staugustine/

Below is a link to a street map and public parking.  Please allow plenty of time to locate parking as well as walk to the starting location of your tour.  http://www.sapvb.org/marketing/uploads/0811121230.pdf​

JACKSONVILLE PARKING INFORMATION:

Riverside/5 Points Tours: Adjacent to the Cummer Museum, there is an open lot that has proven to be our guests favorite location for quick-and-easy parking. Open 24 hours a day, 365 days a year, the parking lot is conveniently with no fee.

GRATUITY:

Gratuity for your Tour Host and/or Carriage Drivers are not included in the price of the tour. Although not expected, it is happily accepted. Standard gratuity ranges from 18%-20% of the per person tour price.

Insider Tip:

Schedule a culinary tour as one of your FIRST activities, especially if this is your first visit to St. Augustine. You’ll want to use the rest of your trip to check out all of the best restaurant recommendations that you’ll receive from your guide and fellow foodies!

WHAT TO EXPECT:

  • Walking Tours: St. Augustine is pedestrian-friendly with walking being one of the best ways to enjoy the charm of our beautiful city.  However, please keep in mind that the historic district has a number of uneven, cobblestone streets and sidewalks. Most of our routes cover a total of 1 mile or less, with venue stops in-between, that are generally 20-25 minutes. Remember to wear comfortable shoes and clothing. Please communicate wheelchairs and scooters, when booking. Some restaurants require the navigation of several steps and sitting at high tables. If walking is a concern, we recommend our riding experiences (St. Augustine only). 
  • ​Jacksonville Walking Tours: Most of our routes cover a total of 1 mile or less, with venue stops in-between, that are generally 20-25 minutes. Remember to wear comfortable shoes and clothing. Please communicate wheelchairs and scooters, when booking. 
  • Riding (electric vehicle) Tours:  The ability to climb in and out of the vehicle is required. Much like a car, you must be able to step up into and also lift yourself into the vehicle. (St. Augustine only)
  • Amount of Food: There is enough food on our Culinary Tours to make a meal for most. We recommend a late breakfast, a very light lunch or even no lunch prior to your tour. Late dinner reservations may or may not be needed.
  • Weather: Tours are held rain or shine. While tours are conducted mostly indoors, we do travel outside from one stop to the next.  Check the forecast and come prepared – we do not provide umbrellas. Tours may be rescheduled based on SEVERE conditions, such as a hurricane!  Guests will be notified in advance if we decide to cancel or reschedule a particular tour. However, if you drink enough wine and you won't even notice!
  • Routes: The specific menus change on a day-to-day basis depending on which restaurants are visited that particular day. A sample of the food themes you may enjoy: Italian, Polish, Spanish, Farm to Table, Greek and much more. Yummo!  Check out the list of our current venue partners to see who may show up on any given tour.
  • Masks and Face Coverings: This is a GROUP activity. Guests will travel and be seated TOGETHER - as one party.  Face masks are not required, but instead used at the guest's discretion. Our guides carry hand sanitizer, we also encouraged guests to bring your own.
  • Carriage Rides: The ability to climb in and out of the carriage is required (St. Augustine only). You are welcome to bring your own cozy blanket, if on a carriage ride during the winter months. 
  • Shopping:  We ask that, in deference to other tour guests, you wait until after the tour to shop so that we can stay on schedule and ensure an enjoyable experience by all. After the tour, please feel free to shop at any of the venues included on the tour and explore St. Augustine and Jacksonville further!
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Rates:

Our rates are inclusive of food and wine.  Sorry, there are no discounts for non-drinking guests. 
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