Frequently Asked questions

KNOW BEFORE YOU GO:

ST. AUGUSTINE parking information

Adjacent to the VIC, there is a 1,200-car facility that has proven to be our guests favorite location for quick-and-easy parking. Open 24 hours a day, 365 days a year, the parking facility is conveniently located within walking distance to St. George St. and San Marco Ave., as well as the Castillo de San Marcos National Monument and Francis Field. 
Here’s what you need to know about the HDPF:
$15 per vehicle, per entry.
View the VIC and the Parking Garage on a Google map.  Learn more about additional parking in St. Augustine

Parking is at premium during peak season and holidays.  Click on link for additional parking lot information during these busy times. http://www.floridashistoriccoast.com/park-staugustine/

Below is a link to a street map and public parking.  Please allow plenty of time to locate parking as well as walk to the starting location of your tour.  http://www.sapvb.org/marketing/uploads/0811121230.pdf​

JACKSONVILLE PARKING INFORMATION

Riverside/5 Points Tours: Adjacent to the Cummer Museum, there is an open lot that has proven to be our guests favorite location for quick-and-easy parking. Open 24 hours a day, 365 days a year, the parking lot is conveniently with no fee.

GRATUITY

Gratuity for your Tour Host and/or Carriage Driver is not included in the price of the tour. Although not expected, it is happily accepted. Standard gratuity ranges from 18%-20% of the per person tour price.

cancellation/refund policy

Below is our standard refund policy:
Full refund, with a minimum of 48 hour notice, prior to the start of the tour.

Guests will also receive a full refund, in case of operator cancellation, due to unforeseen circumstances, on our behalf.
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Please note: We are happy to reschedule your tour for a later date, should an emergency arise. However, no credit/refund will be given for day-of cancellations, partial attendance, no-shows or late arrivals. 

​All tours depart promptly at scheduled times with or without you.

what to bring

  • Camera to capture all the great foodie moments!
  • Umbrella for shade or inclement weather. The tours go out rain or shine. However, if you drink enough wine and you won't even notice!
  • Comfortable shoes, if on a walking tour. Walking tours can cover a distance of up to and beyond 10 city blocks. There may be stairs to climb and sidewalk with inclines (without handrails).
  • The ability to climb is required for carriage rides (St. Augustine).
  • Cozy blanket, if on a carriage ride during the winters months (St. Augustine). 
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MORE INFORMATION

Age Restrictions:
As wine and/or beer is served on the tours, legal drinking age restrictions apply (21 years and up). Liability and age verification waivers will be signed online and upon arrival. Please be prepared to show your ID.
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Dietary Restrictions:
​When making your reservation, please note any dietary restrictions or food allergies (vegetarian, nut or seafood allergy, etc). We will do our very best to accommodate your needs, but cannot always guarantee.
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What's included:
Depending on the tour selected, our experiences are inclusive of food, wine/beer and a professionally hosted city tour in route to each venue.
Types of Food:
We have a rotating selection of over 30 venues that we utilize. A sample of the food themes you may enjoy: Italian, Polish, Spanish, Farm to Table, Greek and more. Yummo!  
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