Frequently Asked Questions

KNOW BEFORE YOU GO:

GRATUITY:

Gratuity for your Carriage or Character Driver is NOT included in the price of the tour. Although not expected, it is happily accepted. Standard gratuity ranges from 10%-20% of the per person ride price.

CARRIAGE: 

  • Departure Location: 47 Cordova Street. (Chocolattes Wine & Dessert Bar).
  • Wine: Wine is no longer included in the pricing for the carriage rides (*note the exciting new lower pricing for the rides).  Wine packages are now offered as an 'add on'.​
  • Carriage Entry: The ability to climb into (pull up) and out of the carriage is required.  We cannot accommodate wheelchairs or walkers on the carriages.
  • Routes: Carriage routes are predetermined and specified (strictly enforced) by the City of St. Augustine.  The number of lights viewed, depends on the participating businesses and private homes, along the designated route. ​
  • What to Bring: You are welcome to bring your own cozy blanket, if on a carriage ride, during the winter months. 
  • Weather: Rides are held rain or shine.  Check the forecast and come prepared – we do not provide umbrellas or ponchos. Rides may be rescheduled based on SEVERE conditions, such as a severe thunderstorm (lightening)!  Guests will be notified in advance, if the decision is made to cancel or reschedule a particular ride. ​
  • Pets: Sorry, no pets are allowed on GROUP rides.

More info:
  • This is NOT a history ride/tour.  
  • Carriages utilized for the rides, may vary with the size of the group booked.  Photos on website or in advertisements may not reflect the carriage used on the particular night of your ride. Seating on a GROUP carriage ride may be side or rear facing.​
  • Group carriage rides are NOT accommodating for children (unless a private ride is booked). We offer 'Family Friendly' character rides. The character/shuttle rides do NOT include wine and are more suited for our younger guests.

CHARACTER RIDES:

Great for FAMILIES or fun, loving guests! Can seat up to 9 adult-size guests. However, costumed character may alarm small children. The character rides do NOT include wine. Please note, there may be 'adult humor' on the rides. 
  • This is NOT a history ride/tour.  
  • This is NOT a carriage ride. ​
  • Sorry, no outside alcohol is allowed on character rides. 
  • The rides are conducted on an open-air electric shuttle. We cannot accommodate wheelchairs or walkers on the shuttles.
  • No pets allowed.

ST. AUGUSTINE PARKING INFORMATION:

Adjacent to the Visitors Information Center, there is a 1,200-car facility that has proven to be our guest's favorite location for quick-and-easy parking. Open 24 hours a day, 365 days a year, the parking facility is conveniently located within walking distance to St. George St. and San Marco Ave., as well as the Castillo de San Marcos National Monument and Francis Field. 
Historic Downtown Parking Facility | St. Augustine, FL (citystaug.com)
​
Parking Lots: https://www.citystaug.com/513/Street-Lot-Parking-Downtown 

Parking Finder: https://citystaug.modii.co/v2/finder?fbclid=IwAR2vlHnYyQalNvnGGEvCqDQn3O3QhFuppc-xFxJ8eaa2cBu-eW51rqTwm4Y

Parking is at premium during peak season and holidays.  

Free Shuttle Service: St. Augustine Night of Lights Parking & Shuttle Info | St. Augustine & Ponte Vedra, FL (floridashistoriccoast.com) and Free Shuttle | St. Augustine, FL (citystaug.com)​
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