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Frequently Asked Questions

KNOW BEFORE YOU GO:

CANCELLATION & REFUND POLICY

Below is our standard refund policy:
Full refund, with a minimum of 48-hour notice, prior to the start of the tour.
Guests will also receive a full refund, in case of operator cancellation, due to unforeseen circumstances, on our behalf.
Please note: We are happy to reschedule your ride for a later date, should an emergency arise. However, no credit/refund will be given for day-of cancellations, partial attendance, no-shows or late arrivals.  All tours depart promptly at scheduled times - with or without you.

ST. AUGUSTINE PARKING INFORMATION

Adjacent to the VIC, there is a 1,200-car facility that has proven to be our guests favorite location for quick-and-easy parking. Open 24 hours a day, 365 days a year, the parking facility is conveniently located within walking distance to St. George St. and San Marco Ave., as well as the Castillo de San Marcos National Monument and Francis Field. 
Here’s what you need to know about the HDPF:
$15 per vehicle, per entry.
View the VIC and the Parking Garage on a Google map.  Learn more about additional parking in St. Augustine

Parking is at premium during peak season and holidays.  Click on link for additional parking lot information during these busy times. http://www.floridashistoriccoast.com/park-staugustine/

Below is a link to a street map and public parking.  Please allow plenty of time to locate parking as well as walk to the starting location of your tour.  http://www.sapvb.org/marketing/uploads/0811121230.pdf​

FACE MASKS/COVERINGS:

Drivers are not required to wear face coverings.  ace masks are not required, but instead used at the guest's discretion. This is an amazing open air, outdoor experience.
PLEASE NOTE ON GROUP​ RIDES:  This is a SHARED experience. Guests will travel and be seated TOGETHER - as one party -in one carriage.

CARRIAGE: 

  • Departure Location: 47 Cordova Street. Check in is upstairs at Chocolattes Wine & Dessert Bar.
  • Carriage Entry: The ability to climb into (pull up) and out of the carriage is required.  We cannot accommodate wheelchairs or walkers on the carriages.
  • Routes: Carriage routes are predetermined and specified (strictly enforced) by the City of St. Augustine.  The number of lights viewed, depends on the participating businesses and private homes, along the designated route. ​
  • What to Bring: You are welcome to bring your own cozy blanket, if on a carriage ride, during the winter months. 
  • Weather: Rides are held rain or shine.  Check the forecast and come prepared – we do not provide umbrellas or ponchos. Rides may be rescheduled based on SEVERE conditions, such as a severe thunderstorm (lightening)!  Guests will be notified in advance, if we decide to cancel or reschedule a particular ride. ​
Please note: Group carriage rides are NOT accommodating for children nor pets. We offer 'Family Friendly' Character Rides. The character/shuttle rides do NOT include wine and are more suited for our younger guests.
  • This is NOT a history ride/tour.  
  • Carriages utilized for the rides, may vary with the size of the group booked.  Photos on website or in advertisements may not reflect the carriage used on the particular night of your ride. Seating on a GROUP carriage ride may be side or rear facing.

CHARACTER RIDES:

Great for FAMILIES or fun, loving guests! Can seat up to 9 adult-size guests. However, costumed character may alarm small children. The character rides do NOT include wine. Please note, there may be 'adult humor' on the rides. 
  • This is NOT a history ride/tour.  
  • This is NOT a carriage ride. 
  • The rides are conducted on an open-air electric shuttle. We cannot accomodate wheelchairs or walkers on the shuttles.
  • No pets allowed.

LOCATIONS: 
Daytime Character Shuttles depart from:
  • 23 Orange Street 
Nighttime Character Shuttles depart from:
  • 47 Cordova Street 

GRATUITY:

Gratuity for your Carriage or Character Driver is not included in the price of the tour. Although not expected, it is happily accepted. Standard gratuity ranges from 18%-20% of the per person ride price.
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